Return and Refund Policy

At Critter Supply Co., we want you and your pets to be happy with your purchase. If something isn't right, please contact us so we can help.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must generally be unused, in their original condition and packaging, with original tags attached where applicable. Proof of purchase is required.

Please contact us before returning any item so we can confirm eligibility and provide return instructions.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including products that have been used, opened where applicable, or damaged through misuse. Items marked as final sale may also be excluded where permitted by law.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and photographs of the issue where possible.

We will review the issue and explain the appropriate next steps.

Return Shipping

Critter Supply Co. pays return shipping costs for all approved returns.

Please contact us before sending anything back so we can provide the correct return instructions and arrange return shipping.

Because some products are shipped directly by our suppliers, return procedures may vary by product. Please do not send items directly to a supplier or another address without our instructions.

Refunds

Once your approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original outbound shipping charges, where applicable, may not be refundable except where required by law.

How to Request a Return

To request a return, report a damaged or defective item, or ask a question about a refund, email:

evansjanet950@gmail.com

Please include your order number and a brief description of the issue. We will respond with the next steps.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded under applicable law.